After placing an order on profumerialanza.com you will receive a confirmation by email.

To check your order history, go to your Account and check the list of orders placed.

Is the order confirmed?
If you have any doubts about whether your order went through, check your inbox. We will send you an order confirmation email. It may take a few minutes. You can also check the status of your order in your Profumeria Lanza Account .

Was the payment successful?
If your order was not successful, there may be a problem with your payment. Check out the FAQ on how to make a successful secure payment. You may need to try again with the same payment method or use another payment option.

Change browser
Please try using another browser when placing your order.

Contact us
If the above steps did not solve the problem, you can contact our Customer Service. In order to help you as quickly as possible, we will need the following information:
• Did you use the Shopify Shop app or profumerialanza.com to place your order?
↳ App Shop: Are you using an Android or iOS device?
↳ Website: Are you using a computer or a phone? What browser are you using?
• When did the error occur?
• What payment method were you using?
• Did an error message appear on your device screen?

Here's how to place an order on the site:

1. Find the item you want using the search bar or by browsing the categories.
2. To add the product to your cart, choose Add to Cart . You can continue shopping or proceed with the order.
3. To view your cart, select the bag icon at the top right. Here you can check your products, change quantities or delete items.
4. Select Checkout .
5. In Contacts log in to your Account or enter your email.
6. Under Delivery , select a delivery option.
   By default, your billing address is the same as your shipping address.
7. Under Payment , choose a payment option.
8. If you have a promotional code, enter it in the Discount Code field and then choose Apply .
9. Check all the information then choose Pay Now to pay and place your order.

You will receive a confirmation of your order by email.

When you place an order on profumerialanza.com you can choose between home delivery or pick-up. Check the FAQ How to place an order on the site.

You can select your preferred delivery method in a few simple steps:

1. To go to your order summary, choose the bag icon in the top right.
2. Select Checkout .
3. Under Delivery , select a delivery option.
   ↳ Ship to address : to change, click on the delivery address displayed and choose another address from those registered or Use a different address .
   ↳ Shipping to collection point : enter the address, choose Search and in the map that opens on the screen, select the nearest post office where you can collect your order.

Here you can find more information about our delivery times and costs .

Don't worry: the amount charged will be refunded to you immediately.

Once the order is confirmed it is not possible to cancel or modify it, as the products are already being prepared. This also applies to changing the delivery address. We operate in very tight deadlines to ensure rapid delivery.

• Before placing an order, be sure to check the contents and total amount in your cart.
• If you wish to return all or part of your order, please exercise your right of withdrawal once you have received your order. This means that you have 30 days to return the products and receive a refund. You can find all the information on withdrawal in the Terms and Conditions of Service .
• Check the FAQ on how to return a product purchased on profumerialanza.com.

A Profumeria Lanza digital gift voucher is valid for one year from the date of purchase. It can be used exclusively online on the profumerialanza.com website.

If you want to know the remaining balance of your voucher or its validity period, you have two options:

• Click on the "View Gift Card Balance" link sent with the coupon issuance email.
• Contact Customer Service via the contact form or at our contact details .

Here is more information about the Profumeria Lanza gift voucher.

When it's time to complete your order, you can choose to pay with a digital gift card:

1. To see your cart, choose the bag icon at the top right.
2. Confirm your order by selecting Checkout .
3. Choose a shipping method.
4. In Discount Code enter the number of the digital gift voucher that was sent to you by email.
5. Your voucher has been successfully added as a payment method.
   Note : If your gift card does not cover the full amount, it can be used in combination with other payment methods.

Here is more information about the Profumeria Lanza gift voucher.

To comply with the European PSD2 directive regarding payment security and to minimize the risk of fraud, we ensure that all credit card payments on profumerialanza.com are fully protected. This means that you may need to complete a few steps before your order is confirmed.

How does it work?

1. After entering your credit card details on profumerialanza.com and selecting Pay Now , you may be redirected to your bank's authentication page to complete payment for your order.
2. You will be asked to verify your purchase. It may take a while for the notification or message to appear. If you do not receive it automatically, open your bank's app to complete the authentication process.
3. After verifying your purchase with your bank, your order will be completed.

If you have any problems you can always select another payment method. Learn more about accepted payment methods .

For online payments by credit card, Profumeria Lanza uses a secure payment system: Shopify Payments. This system uses proven encryption techniques and complies with various banking regulations to ensure maximum security.

Your credit card number is received only by Shopify Payments, not by Profumeria Lanza.

You can use various payment methods on profumerialanza.com. What you need to know about the conditions of each payment method.

Credit card
We accept the following credit cards on profumerialanza.com:

• Visa
• MasterCard
• American Express
• UnionPay

Good to know

• For online payments by credit card, Profumeria Lanza uses a secure payment system: Shopify Payments. This system uses proven encryption techniques and complies with various banking regulations to ensure maximum security.
• Your credit card number is received only by Shopify Payments, not by Profumeria Lanza.

Apple Pay
If you have an iOS device, you can also pay for your order using Apple Pay with an active credit card.

Google Pay
If you have an Android device you can also pay for your order using Google Pay with an active credit card.

The Profumeria Lanza digital gift voucher
Follow the steps in the FAQ How can I use my digital voucher to use your voucher as a payment method.

Note :

• A digital gift card can be used multiple times until its value is exhausted. If the amount on the gift card is not enough to cover the total purchase, you can complete the payment with another method.
• Digital gift cards are not nominative and cannot be exchanged or refunded.
• To check the balance or expiration date of your digital gift card, click on the "View Gift Card Balance" link sent with the coupon issuance email or contact our customer service.

PayPal
You can pay with PayPal on profumerialanza.com.

It is also possible to make payments through additional regional payment managers which will be listed on the relevant checkout page.

Learn more about accepted payment methods .

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Fraud Prevention
Profumeria Lanza carefully checks all accepted payment methods to prevent fraud and illegal activity. We reserve the right to refuse transactions, sales or shipments if suspicious activity is detected. For more information on our fraud prevention policy, please see our Terms and Conditions of Service .

Enjoy free shipping in Italy with the Standard delivery option if you place an order over €74.99.

profumerialanza.com also ships abroad.

You can choose any delivery address in all European Union countries with the exception of Malta and Cyprus and all duty-free locations.

Home delivery in Italy

• Shipping costs : €5.99 for orders under €75. Free for orders over €75.
• Delivery times : we undertake to deliver within 2/3 working days in the main locations and 3/6 days in the smaller and island ones.
• Addresses :
  ↳ You can choose any delivery address in Italy, including Sicily and Sardinia.
  ↳ Unfortunately we cannot deliver to Campione d'Italia, Livigno and Vatican City.

Delivery to Poste Italiane collection points in Italy

• Shipping costs : €4.50 for orders under €75. Free for orders over €75.
• Delivery times : We aim to deliver within 2/4 working days.
• Addresses :
  ↳ You can choose any delivery address in Italy, including Sicily and Sardinia.
  ↳ Unfortunately we cannot deliver to Campione d'Italia, Livigno and Vatican City.

Home delivery in the European Union

• Shipping costs : €14.99 for orders under €199.99. €9.99 for orders over.
• Delivery times : We aim to deliver within 2/6 working days.
• Addresses :
  ↳ You can choose any delivery address in the European Union.
  ↳ Unfortunately we cannot deliver to Cyprus, Malta and the duty-free zones Büsingen am Hochrhein (DE), Mount Athos (GR), etc.

Can't wait to receive your order? Check how by checking the FAQ When will my order arrive.

Good to know
During busy periods such as Black Friday, Christmas or sales, delivery times may increase.

Here is more information on delivery times and costs .

Can't wait to receive your package? Here's how to check when it will arrive:

• Check in your Account if the order has been shipped.
• Once your order has been shipped, please allow 6 business days for delivery.
• Track your order on the courier's website using the tracking number provided.
• If you have not received your order within 7 business days after shipment, please contact our Customer Service.

After confirming your order you will receive a confirmation email, followed by another email when your order is shipped. From that moment on you can track your order:

• By choosing the Chat icon at the bottom right and selecting Track My Order.
• By selecting My Orders in your Account . You will find a tracking number assigned to your order, which you can use to track your shipment on the specified carrier's website.

We will update you via email on the progress of your order.

You can also check the status of your order in your Account . Once logged in, view your order list and select the most recent order. You will see one of the following statuses:

• Confirmed : We have received your order and will prepare it soon.
• In transit : Your order has been shipped. You can track your order status using the tracking number provided.
• In progress of delivery : the shipment has arrived in the destination area and will be delivered to you soon.
• Delivered : The order has been delivered to the delivery address you selected.
• Delivery attempted : The courier attempted to deliver the shipment to the destination address, but was unsuccessful.

No problem! Here's how to find information about your package:

• Check your delivery notification: the courier will most likely have left you instructions on the next steps.
• Log in to your Sephora Account : you can track the delivery status in your account.
• Visit the courier's website: you can access detailed delivery updates with your order tracking number.

For further assistance please contact our Customer Service .

We apologize for any inconvenience. Please contact our customer service and we will investigate the matter.

To contact us, write to us at store@profumerialanza.com and attach a photo of the package received with the shipping label. If you prefer to call us, have your delivery address and email address ready so we can assist you as quickly as possible.

No updates on your order? Contact our Customer Service, and our agents will check with the carrier. For contact methods, choose Contact Us .

Your order tracking shows that the package has been returned to sender. This happens when the courier does not find you at home or you do not collect your order from the designated collection point.

Don't worry; your order will be automatically refunded to your original payment method within 10 days of receiving your package.

Don't want to lose your chosen beauty products? Place a new order and select the delivery option that is most convenient for you.

Sorry for the inconvenience! Here's what to do now:

1. Take a photo of the damaged product.
2. Send an email to store@profumerialanza.com and attach the photo.

We will review the information and respond to you as soon as possible.

Check the status of your order
You can check the status of your order in your Profumeria Lanza Account .

Order Status: In Transit

• It takes approximately 1/2 days to prepare your order for shipping and maximum 6 working days for delivery.
• If you have not received your order within 7 business days of shipment, please contact our customer service. For contact options, select Contact Us .

Order Status: Delivered

If your order status indicates that your package has been delivered, please check the FAQ that best fits your situation:

• I was absent at the time of delivery. Where is my order?
• My order is shown as delivered but I haven't received it yet. What should I do?

Refund Timing

• Your order will be refunded within 14 working days of receiving the package.
• We will send you an email once your return has been processed and your refund has been issued.
• Credit card refunds typically appear in your account within 7 business days of us notifying you.

Refund Methods
The right of withdrawal is 30 days from the day of purchase.
If you return items during the right of withdrawal period and they are intact, your order will be refunded to your original payment method .

In the following cases, the refund may be issued in the form of an online credit:

• If you purchased the products with online credit (issued in your name).
• If you return products after the right of withdrawal period (30 days after receiving the products).

If you paid all or part of your order with a Profumeria Lanza digital gift voucher , you will receive an online coupon equivalent to the amount deducted from your gift voucher. You can use it for your next online purchases on profumerialanza.com.

If you have any further questions, please contact our Customer Service .

For more details on returns and refunds, see Returns and Refunds and the Terms and Conditions of Service .

Don't worry if you haven't received your refund yet; we need to receive your package and process it before we can process it. Here's what you can do:

1. You can track your return on the courier's website using the tracking number provided.
2. Once we receive your return it may take up to 14 days to process it. You will receive an email when your return has been processed and your refund has been issued.
3. Depending on your payment method, it may take up to 7 days for the refund amount to appear in your account.

If you do not receive your refund within 7 days of receiving the confirmation email, please contact our customer service .

You have 30 days to return the product, starting from the day you received it at home or collected it from a collection point.

Check if the product is eligible for return:

• The product must be in its original, unopened packaging with the protective film intact. It must include all outer packaging, accessories and instructions.
• Products without the protective film required for that specific product will not be accepted for return.
• For hygiene reasons, the product must not have been used and must be closed.

If the product meets these requirements you can return it.

How to return an online order by post:

Note : All home delivered orders can be returned by post, regardless of payment method. We do not accept collect packages.

1. Package the product for return as securely as possible to protect it during transport. We recommend using the same box in which you received the order or one of similar size.
2. Fill out the return form and include it in the package with the products you wish to return. You can download the return form here .
3. Send the package to the following address:
   
   LANZA PERFUMERY
   344, Giuseppe Garibaldi Street
   80139 Naples (NA)
   

We will email you once we have received your return, verified its condition, and processed the refund to the original payment method. If a gift card was used, the refund will be credited to the person who made the purchase.

You can enjoy promotional offers on profumerialanza.com!

1. After adding products to your cart, choose the bag icon at the top right.
2. Select Checkout .
3. In the Discount Code text field, enter the promotional code.
4. Choose Apply . The discount will be displayed, and the total amount of your order will be updated.
5. Confirm your order by selecting Pay Now .

If the promo code you entered is not applied, please check its validity again. Check the FAQ "My promo code is not working. What should I do?" which is helpful on how to resolve issues with your promo code.

To find out the terms of use for our offers, please consult the specific legal notices provided for each offer.

What to do if your promo code doesn't seem to be working:

Check that the promotional code conditions apply to your order. Have you received a personal offer? Please refer to the email or SMS you received for the promotion Terms and Conditions.
Note : Offers and promotions cannot be accumulated. You cannot get a discount on an already discounted product.

• Make sure the brand of the item you would like to purchase is not excluded from the promotion.
• Check the validity of the promotional code.
• Please try entering the promo code again.
• If the above steps did not solve the problem, you can contact our customer service .

You can see every order placed in your Account .
Log in to your account. Here you will find your order history.

Updating your address is easy with your Account .

1. Log in to your account .
2. Under Primary Address select Manage .
3. Select Add an address .
4. Enter your new address details.
5. Check Set as default address .
6. Select Save Address.
7. Your address is now updated.

Tip : If you have multiple addresses saved, select which one you want to change by choosing the Edit option.

Creating a Profumeria Lanza account is easy! Here's how:

1. Select the male bust image at the top right on profumerialanza.com.
2. Click on " Don't have an account? Sign up "
3. In the form that appears, enter all the requested information and select Create my account .

Your account is now created, and you can start enjoying all the exclusive benefits.

No problem! You can reset your password at any time by following these steps:

1. Select the male bust image at the top right on profumerialanza.com.
2. Select "Forgot your password?"
3. On the Recover Password page that just opens, enter your email address and select Recover .
4. You will receive an email with a link. Click the link to create a new password.
5. You can use the new password immediately to log in again.

With every purchase on profumerialanza.com, you will receive free samples. This is a great opportunity to explore and try new products!

Note: Samples are available while supplies last. If they are out of stock, they will not be included.

When you complete an order on profumerialanza.com, you can request gift wrapping by indicating it in the Cart in the field under the words "add a note to the order"

The service is free!

Are you looking for a specific product?
If you know the name of the product, choose the magnifying glass symbol and enter it in the search bar at the top of profumerialanza.com.

Don't know the product name but know the brand?
No problem! Explore the Brands section to see all the brands available on Sephora. Choose a brand to refine your search by product type.

Are you looking for a specific type of product?
If you don't know the product name or brand, browse the categories at the top of the page: Make-Up, Perfumes, Hair, and more!

Looking for the perfect gift?
Explore all the sections! You can filter the products by brand, price and the preferences of the person you want to surprise. You can also buy a gift voucher and offer the whole world of Profumeria Lanza!

We apologize for the unavailability of this product! There may be a slight delay between your order being placed and our inventory being updated.
Don't worry: the amount charged will be refunded to you immediately.

Are you unsure what to get? No problem! Everyone loves our Profumeria Lanza digital gift vouchers! To get one, click here !